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SERVICELINE NEWS
BEST MAINTENANCE CONTRACTOR
Serviceline has been awarded 'Best Maintenance Contractor' for its work with the Prison Service by Caterer & Hotelkeeper, Britain's leading weekly magazine for the UK catering industry.
This is THE major prize in the industry for suppliers of products and services. The judging panel included FCSI (Foodservice Consultants Society International) consultants, members of CEDA (Catering Equipment Distributors Association) plus leading hoteliers, contract caterers and restaurateurs.
Says Serviceline MD Steve Elliott: "Imagination created this deal; that of the customer, who understood precisely what his organisation needed; that of the equipment suppliers who formed a unique alliance to meet the customer's needs; and Serviceline, who are delivering the bottom line for them all."
"Serviceline is the 'hub' underpinning Falcon, Rational, Winterhalter, Mono and European WaterCare Systems by providing HM Prison Catering with a rolling 5-year service, warranty and maintenance programme and breakdown service. An additional investment involved £100,000 in spare parts, mostly carried in service vans.
"We were chosen because Serviceline is able to deliver the quality and breadth of service demanded. It is the Serviceline team who knit together the suppliers, their products, the customer and the operators to make Alan Tuckwood's vision a living reality."
Alan Tuckwood - Head of Catering and Physical Education Services for HM Prisons - initiated an unprecedented 5-year deal covering English and Welsh prisons. The contract is immense, already involving more than 1,000 pieces of equipment installed in 113 of the toughest kitchens.
Alan Tuckwood says, "I am extremely pleased with the success of this service partnership. Most importantly, downtime is virtually non existent and catering staff are delighted. We are now into our third year of installations and the 2nd year of warranty calls. The Prison Service has purchased a first class product."
Pictured receiving the prize at Hotelympia 2008: (L-R) Serviceline's Kevin Conlan, Euan Bell and Steve Elliott, with Alan Tuckwood and Owen Sidaway (Prison Service) and Graham Skinner, Serviceline.
Contact us now to see how we can help
Placing a service call 01438 363 000
For all other enquiries or to arrange a free equipment survey call 01438 363 040
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