Serviceline is committed to respecting your privacy. We may need to handle personal information about you so that we can provide services for you and improve your experience.
Our Cookies Policy explains what cookies are, how we use them, how third-parties we may partner with may use them, your choices and further information about cookies.
What are Cookies?
Cookies are small text files stored on your computer when you visit particular web pages. When you revisit the website later or visit a different web-page a copy of the cookie file is sent to the website. They can be used to store information and have many uses, with the most common being tracking, remembering your details or settings, and keeping you logged in to an account.
When are Cookies created?
Writing data to a cookie is usually done when a new web page is loaded. For example, after a ‘submit’ button is pressed the data handling page would be responsible for storing the values in a cookie. If the user has elected to disable cookies then the write operation will fail, and subsequent sites which rely on the cookie will either have to take a default action or prompt the user to re-enter the information that would have been stored in the cookie.
Why are Cookies used?
Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites, without having to burden a server machine with massive amounts of data storage. Storing the data on the server without using cookies would also be problematic because it would be difficult to retrieve a user’s information without requiring a login on each visit to the website.
If there is a large amount of information to store, then a cookie can simply be used as a means to identify a given user so that further related information can be looked upon a server-side database. For example, the first time a user visits a site they may choose a user-name which is stored in the cookie, and then provide data such as password, name, address, preferred font size, page layout, etc. – this information would all be stored on the database using the user-name as a key.
Subsequently when the site is revisited the server will read the cookie to find the user-name, and then retrieve all the user’s information from the database without it having to be re-entered.
- Session cookies, which are automatically deleted after every visit
- Persistent cookies that will remain in place during multiple visits to the site
- Third-party cookies, which are used by partner websites that are embedded within our site or that we link to
These enable you to perform essential functions on the site, such as remembering a repeat form field item within a browsing session. In addition, they help by limiting the need to transfer information across the Internet. They are not stored on your computer and will expire when you terminate your browser session.
These enable us to recognise anonymous repeat visitors to the site. By matching an anonymous, randomly generated identifier, a record can be taken of specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path taken through the site. By monitoring this information we’re able to make improvements to the site, including the fixing of errors and the enhancement of content.
When you visit our site, you may notice some cookies that are not related to Serviceline. If you go on to a web page that contains embedded content, for example from Facebook or YouTube, you may be sent cookies from these websites.
We do not control the generation of these cookies, so we suggest that you check the individual third-party websites for more information about their cookies and how to manage them.
What cookies do you have and why? Serviceline has four cookies that are generated on the contact us page, all from Google Maps.
How do I change my Cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage Cookies on popular browsers
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Microsoft Internet Explorer
- Apple Safari
To find information relating to other browsers, visit the browser developer’s website. To opt-out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.